Our Customers
The One & Only Bill Plemmons RV Provides You With The Finest In Customer Service!
Dear Mr. Plemmons:
I recently hail the opportunity to-purchase a used RV from your Raleigh-showroom and wanted to share our experience with you. Based upon my Father-In-Law's recommendation as a Plemmons customer, we visited your Raleigh dealership as we were contemplating moving up from our Class C to a Class A Motorhome.
There was nothing in stock that we really liked, but our salesman, whose name escapes me told us he was expecting a trade in on Tuesday that sounded like it was exactly what we were looking for. Dad went over and saw the coach before the motor had cooled. He called and told us that this is exactly what we wanted
and though he wasn't sure of our finances, he assured us that it was the best used coach he had ever seen. Based upon his recommendation and some quick
dealing with our salesman, we purchased our new coach, sight unseen.
The following weekend we drove down to make the exchange. The Saturday that we came to make the swap the dealership had a huge open house underway,
suffered the theft of a new mega Class A coach and tornado were rapidly approaching. These were the storms that ended up devastating Raleigh and much of No. Carolina. While everyone was most attentive, all had many ... many things on their minds and we were most interested in heading north, away from the tornado.
After so doing we found several items that needed attention and had we taken the time to realize these issues, we wouldn't have accepted delivery. Now we're
700 miles away, with no plans or opportunities to return in the near future. We took the coach to a dealer that is a member of your warranty coverage and the
costs incurred were in excess of $1,100. I figured well ...• Now we are on the hook. But I was wrong. I spoke with Jamie, Anthony and Kelly and after some
research and discussion all the costs we incurred were covered. Unbelieveable!!
I just want you to know that you have earned another Plemmons Customer for life! Please convey to all your staff our thanks and hopefully when I retire, we'll
move up one more step and make our purchases through you. We also hope to make yearly trips to No Carolina to see Dad and hope to coordinate our service with you as well. Dad was right! Thank you again for providing such a reputable business. You are a vanishing breed nowadays.
Very truly yours,
Robert H.
Hyde Park, N.Y.
Tony, Ron and I would like to take a moment to Thank you and your staff, specifically Kara and Jeff for always providing us with GOLD service, your the ultimate professional and extremely diplomatic, your efforts do not go unnoticed. We always get treated like we are " special" and we feel like we can stop by anytime to say hello and we are welcomed warmly and genuinely.
We look forward to a long term relationship ..Jeff has done an extraordinary job in taking care of our RV and being extremely diligent to solve the TV problem...most Techs would have dismissed my claim of events, but not Jeff.. he is the best and what a tremendous asset to Bill Plemmons.
Warmest Regards,
Ronald and Nancy B.
I would like to take the opportunity to tell all at this dealership about my personal experience buying a new motorhome. I could not have been more pleased with the treatment that we enjoyed at this dealership. The sales person, Lisa was delightful and very knowledgeful of the product. She listened well and responded very professionally. Each person that we encountered was couteous and helpful in every way. I especially want to give praise to Jamie Taylor. One of if not the most honest person that we have had the pleasure of dealing with. There was one circumstance that we had a misunderstanding. He handled it in a professional and very couteous manner. We were very satisfied with the outcome. This is not our first dealership to buy a motorhome from but I do believe it will be the only one we will use in the future. I will certainly recommend them to any and all our friends.
Thanks Again,
Wayne B.
Steve,
Just to compliment you guys. In particular your parts and service dept. I purchased Hornet from you around 2007. I needed a part for the kitchen faucet. So I went to my local Camping store 2 times and called them 3 times with no luck. I then called your dealership. Your guy was knowledgable and helped me over the phone.
When we trade again we will make the 2 hour trip to Winston.
Kyle & Ann
Steve,
We have decided to purchase our RV insurance from you. From the quote sheet that you provided, State Farm couldn't even come close to matching what your insurance agency, the Priority Insurance Agency provides.
We are very excited about the new RV and can't wait to hit on the road, now that we have the best insurance package backing us up.
Tom & Fran
Thank You from James & Sue
Sue and I wish to thank you for the kindness and professionalism you showed us as we purchased the Sprinter from you today. I had no problems in pulling the new heavier camper and we look forward to many years of quality time using it. Please pass on to Mr. Taylor our appreciation for his time and expertise in financing. Also let the service techs know we appreciate their attention to detail in preparing the new camper for us and matching it to our truck. You and your entire staff are to be complimented for being friendly and professional. We would highly recommend you and your dealership to anyone. You may add us to your list of references.
Also and most important, we hope your family in Hawaii are well and safe.
Thanks Again,
James & Sue
Steve,
I just wanted to thank Jamie, Wells and Brandon on my father's recent camper purchase. As they were for me last year, friendly, respectful and courteous to Dad's needs. These are three great guys that have been a pleasure to deal with. Keep up the good work.
Sincerely,
Chris A
South Carolina
Hi Steve,
Just wanted to say thank you for putting us in our second home. When we went to your lot it was just to look around. We had looked at campers last summer in Garner, when we went in the salesman told us the campers we might be interested in were on the left, just look around and let him know if we saw one that we liked. We looked and did see a couple we were intested in. We went inside and asked him about them, he did get us a price and told us the campers were on line and the price would be posted with the camper, we left.
Later this winter we stopped at your store and you asked if you could help. We just wanted to look at a camper and you walked with us to the camper and gave any information you had and answered all our questions, we went back in side and you asked questions and got to a point that you wanted to show us a different camper you thought we would like better. After a tour of the camper we thought about it a couple of days and decided to buy it. You were willing to help us it didn't matter if we were just looking or needed to buy it on the spot, you took time to show us what we wanted to see, to find out what we wanted, what we needed and you stayed in touch without making us feel that you were pushing us to make a decision. After we purchased the camper, from meeting with finance officer to giving the tour of our new camper, buying extra parts to paying for them, everyone took time to answer all the questions at that time we could think of and told us they were just a phone call or email away if we had other questions. We would like to think Steve, Sandra, Chris, James, Tony, Kara and Wells after he had showed us everything he could on the tour of the camper he called us just to make sure we knew how to dewinterize the camper when we wanted to start using it. With the people working at the dealership its worth taking the time to go here before you purchase anywere else. The company pays their employees but the employees makes the company.
Thanks
Tom and Candy P.
To Management:
We bought our RV from Jamie Taylor in Raleigh, if it were not for him we may have wandered to another dealer, our indecision over the last year as to the decision to buy or not to buy was a tough one, but Jamie hung in there with us. We very much appreciate the professionalism he exhibits and his sense of pride in what he does. We also would like to Thank Jeff Hayes for the great walk through and his patience with us..he indeed is a great ambassador for Bill Plemmons. In addition to Jeff and Jamie, we would like to recognize Jay for his great style of management and responsiveness in handling service. What a great crew Chris has at Raleigh and we look forward to the partnership.
Best Regards, Ron and Nancy Baker
I just wanted to send a short note to let you know about the good experience we had recently at your Rural Hall location. My wife and I bought an Everlite travel trailer. We are still in the process of getting ready for our first trip in it but it tows easily so far.
The purchase experience was great at Rural Hall. Rick Loomis was very attentive to our needs. We had looked at several travel trailers before coming to Rural Hall and had seen an Everlite in Raleigh, noted on your website that you had a FK there and we had just planned on looking. Rick was very good at listening to our needs and showed us several different trailers that fitted our criteria. He was not pushy or impatient, was very informative and we greatly appreciated it.
Once we made the decision Rick helped tremendously with the process and everyone we dealt with was friendly and helpful. Tim from finance and Sam Fletcher parts were great too. A special thanks to Steve Neal who oriented us to the trailer and pointed out all the features patiently answering our questions.
You have a good team that made our first travel trailer purchase in 33 years a great one.
Thanks Gordon Tarbat
I just completed the survey from Winnebago regarding our recent RV purchase and just wanted to take this opportunity to personally Thank You and Plemmons RV for providing us such a comfortable and good experience in our recent RV purchase.
We really appreciate you spending the time with us, listening to what we were looking for, what was important to us and then showing us an RV that you felt would meet our expectations. We also appreciate your assistance in helping us determine a price range that would be comfortable to us.
We LOVE our Winnebago. It's the first Winnebago we had ever looked at and we would not of looked at it if you had not recommended it to us.
The entire purchase and delivery process was very professional and comfortable. I really appreciated all the paperwork being sent to us prior to purchase so that we had plenty of time to review and ask any questions. The orientation into our new RV was excellent also.
It takes a good team to deliver this level of service thru the entire process.
Thank You,
The Saroka's
I would like to put in a special 'way to go' to your staff, Steve Hubbard, Chris Turner, Jim and Leo, especially to Mr. Steve Hubbard. Yesterday, August 4, 2008 my husband and I, Larry & Carla Myatt purchased a used coleman pop-up camper (1992 model). Mr. Steve Hubbard was extremely helpful in showing us how to unlatch the camper, crank it, put it together, and also helped us with the cost, working with us on with what cash we had. He also gave us useful campground promotional items and was so kind and professional. Mr. Hubbard is a wonderful asset to your business. He also informed us if we needed further help, to feel free to contact him. That I appreciate. All your staff are exceptional employees and deserve recognition.
Thanks again for everything. Am going to enjoy our 'new camper'!
Sincerely, The Myatts
We brought our new camper home on Thursday, packed it up that night, and left for Yogi Bear's Jellystone Park the next day. We had a fantastic weekend and absolutely love our new camper. We wanted to thank Steve Hubbard for working so hard with us to get us in the camper we wanted! Dave did a great job showing us around our new camper and was very patient with all of our questions! It was very nice to meet everyone else including Daisy! (the company dog). We will try and remember to send pictures every now and then! Thanks again for a great experience!!!
Sincerely,
The Plumley Family
Wilmington, NC
Steve , I purchased a 1993 cruise air motor home from you in Jan 2008 I picked up this motor home approximately a month latter I drove it 4600 miles home with only one little problem ( we lost 3 lug nuts on the back tire ) The sales person John Fry and the rest of the staff were very pleasant and professional thru all the steps of this sale . As you may not be aware of is that I made the deal for this unit using the Internet and did not see this unit till the time of pick it was all that John said it was if not better ( he did a good job and was always helpful )
As I know it is very difficult dealing with people from such a distanced ( different country ) and on a as is unit the only thing I would do different was on the inspection process I would hope that when they checked out the unit, they would give a detailed report on the unit along with the costs to repair . In this case it needed new shocks , the exhaust fixed , fuel filter changed ,air cleaner changed and a few lights changed out ( as this is not a problem at all, as I was well aware it was a as is unit and more than willing to pay all the costs to have your company do all the repairs .)
All in all we are very pleased with this deal and how we were treated.
If you have any question do not hesitate to email, or call me..
Thank you - Fontaine
On July 17th, I called your shop with a failed refrigerator unit on my 2006 adventurer. Unlike several other North Carolina Winnebago dealerships, who told me it would be 5 to 10 days before they could take me in and even look at the problem, you told me, "Come on down." In spite of your existing service load during this peak summer travel time and even with your company not being the selling dealership, they still had the problem diagnosed and parts on the way that same day ...Going above and beyond the call of duty, with a smile and positive attitude no matter what, is a rare thing these days.
Mr. Cook
Our 2001 Journey DL motorcoach was repaired at your facility the week of June 5th of this year. The RV had been hit in a parking lot by an 18 wheeler, requiring extensive body work and parts replacement. We choose Plemmons to do the repair work even though we live in Honey Book, PA, which is over 480 miles from your facility...Our confidence was not misplaced. The repair job was accomplished with quality workmanship, courtesy and promptness...We will continue to depend on Plemmons RV and if the occasion ever arises that we need to trade our RV, we certainly will choose Plemmons. Thank you.
Mr. & Mrs. McClure
I wanted to take a few minutes and let you know what a pleasurable experience I had in buying my first motorhome from Bill Plemmons RV World ...I think the people I dealt with were easy to work with, very knowledgeable and quite competent. I would work with these people again...
Mr. Brown
We wanted to take a moment to compliment you on your great staff at Bill Plemmons RV World. In February, we purchased our 6th RV from Bill Plemmons...
We truly cannot say enough good things about Tim and Jimmy. We are sure you know that you have great assets in each of these fine gentlemen. Jimmy has been very patient with us and we struggled with our decisions, especially this last one. He knew when to push and when not to. We did look at the Holiday brand, but didn't care for it or the salesperson and couldn't imagine not purchasing from Jimmy. Hopefully, for us, this is the last motorhome we will purchase because we hope to keep it forever. Our only regret is that we would not continue to work with these two guys!
There were others that we were impressed with: during the Raleigh show and in the snow, while Jimmy was at the show, David walked with us for the final set of check-offs. On the day we closed, our walk thru on the Vectra was done by Paul and it was the most informed of any of our walk-thrus. To teach old "motorhome" dogs new tricks is a big task, but Paul did.
We couldn't close this letter without saying that Russ Carroll has always been excellent. Another reason we decided to purchase the Vectra was that we knew if we had a problem we could call Russ or Shawna! Dealing with them has always been a pleasure.
We know how hard it is to find good, loyal employees. You have found that in these. Probably in all your employees, because we have never met anyone there that was not friendly.
Dyson's
Recently we experienced the service you give and realized there really are companies that go the extra mile in trying to fix a problem...The tenacity that your team exhibited in determining and fixing the problem was outstanding. We have never had as good an experience in service anywhere as we did with your firm.
-- Robert Frazier
...Your team is well trained in RV service and were certainly willing to take the extra time and effort to explain how and what was being done. After our great experience with you, we can understand why you have been in business for 55 years.
--George Carter & Judy Keesee
Just wanted to say thank you for all your help and patience and the care and concern you had in the selling and transferring our RV.
--The Laniers
The little 23' Rockwood Bayport you sold us has made its first long trip...6 days and 2500 miles. We truly love our tiny motorhome.
--Arnold & Joanie
Thanks for the extra time and effort spent with us while we were trying to find the perfect camper to meet our family needs. Your honesty and integrity made our decision to come back and finalize a purchase with you.
--The Bouiers Family
