The One & Only Bill Plemmons RV Provides You With The Finest In Customer Service!
On July 17th, I called your shop with a failed refrigerator unit on my 2006 adventurer. Unlike several other North Carolina Winnebago dealerships, who told me it would be 5 to 10 days before they could take me in and even look at the problem, you told me, "Come on down." In spite of your existing service load during this peak summer travel time and even with your company not being the selling dealership, they still had the problem diagnosed and parts on the way that same day...Going above and beyond the call of duty, with a smile and positive attitude no matter what, is a rare thing these days.
Mr. Cook
Our 2001 Journey DL motorcoach was repaired at your facility the week of June 5th of this year. The RV had been hit in a parking lot by an 18 wheeler, requiring extensive body work and parts replacement. We choose Plemmons to do the repair work even though we live in Honey Book, PA, which is over 480 miles from your facility...Our confidence was not misplaced. The repair job was accomplished with quality workmanship, courtesy and promptness...We will continue to depend on Plemmons RV and if the occasion ever arises that we need to trade our RV, we certainly will choose Plemmons. Thank you.
Mr. & Mrs. McClure
I wanted to take a few minutes and let you know what a pleasurable experience I had in buying my first motorhome from Bill Plemmons RV World...I think the people I dealt with were easy to work with, very knowledgeable and quite competent. I would work with these people again...
Mr. Brown
We wanted to take a moment to compliment you on your great staff at Bill Plemmons RV World. In February, we purchased our 6th RV from Bill Plemmons...
We truly cannot say enough good things about Tim and Jimmy. We are sure you know that you have great assets in each of these fine gentlemen. Jimmy has been very patient with us and we struggled with our decisions, especially this last one. He knew when to push and when not to. We did look at the Holiday brand, but didn't care for it or the salesperson and couldn't imagine not purchasing from Jimmy. Hopefully, for us, this is the last motorhome we will purchase because we hope to keep it forever. Our only regret is that we would not continue to work with these two guys!
There were others that we were impressed with: during the Raleigh show and in the snow, while Jimmy was at the show, David walked with us for the final set of check-offs. On the day we closed, our walk thru on the Vectra was done by Paul and it was the most informed of any of our walk-thrus. To teach old "motorhome" dogs new tricks is a big task, but Paul did.
We couldn't close this letter without saying that Russ Carroll has always been excellent. Another reason we decided to purchase the Vectra was that we knew if we had a problem we could call Russ or Shawna! Dealing with them has always been a pleasure.
We know how hard it is to find good, loyal employees. You have found that in these. Probably in all your employees, because we have never met anyone there that was not friendly.
Dyson's
